Frequently Asked Questions
Do you ship internationally?
We have carried out extensive research to understand where our products are best suited and where we believe we will have the most success. As of January 2023, we are selling to, Australia, New Zealand, United Kingdom, United States, Canada, India, Pakistan, Philippines, Brazil, Thailand, Russia, China, Vietnam and South America. Do you offer express shipping for customers in Australia? Customers within Australia that spend over $75.00 will automatically qualify for Express Shipping.
Do you offer express shipping for customers outside of Australia?
Absolutely! Customers outside of Australia who spend over $75.00 will automatically qualify for free Standard Air Freight Shipping. You can also select the Express Air Freight option at checkout, for an additional cost.
How do I track my order?
Once your order has been placed, you will receive an email with the tracking number. We use Australia Post to manage our shipping. We recommend, if you haven’t already, to download the Australia Post App.
Where do you source your clothing from?
We have partnered with AS Colour to source the highest quality clothing here in Australia. The strict quality control that AS Colour have implemented, ensures that we only sell the highest of quality products to our customers domestically and international. We have found a printing company in Perth that we believe delivers the best DTG, DTF Screen Printing available.
When do you ship orders?
Orders that are received before 2pm Monday to Friday (AWST) will be processed and delivered to Australia Post at 4pm. The delivery days to the nearest outlet are Monday, Wednesday and Friday. If you place your order over the weekend, these will be processed and delivered to Australia Post at 4pm Monday.
Which countries do you sell to?
We have carried out extensive research to understand where our products are best suited and where we believe we will have the most success. As of January 2023, we are selling to, Australia, New Zealand, United Kingdom, United States, Canada, India, Pakistan, Phillipines, Brazil, Thailand, Russia, China, Vietnam and South America.
How do we know that the ‘Make a Wish Foundation’ and ‘BTC Foundation Network’ receive the funds which are outlined in your mission?
Every order that is placed, we will be donating $2.00 to each of the foundations listed above. To keep it simple, we will complete these transactions towards the end of the financial year, 25th of June to be specific. We will update our socials with a small video showing the transaction taking place but will blur out and sensitive information.
Can I use BTC (Bitcoin) to make my purchase?
Absolutely! We have partnered with BitPay to make this possible. This feature will be live in mid-March 2023. Can you explain what you mean about the 21,000 units being issued? We strongly believe in quality over quantity and much like Bitcoin itself, there is a limited supply. As an example, our Bitcoin Eagle image will only ever be used 21,000 times per type of clothing. T-Shirts - 21,000 & Jumpers - 21,000.
Have another question that wasn't answered in the above? Feel free to contact us here.